Privacy Policy

Who we are

The Trip Countdown is owned and operated by Moore Digital Holdings LLC, based in Texas, United States. You can reach us any time at admin@moore-digital.com.

Information we collect

• Account information — the email address and name associated with your sign-in (email/password or Google).
• Trip information — destination, dates, trip name, and any optional details you add.
• Traveler contact details — the names and phone numbers or email addresses you add for your crew, so we can deliver countdown messages.
• Message activity — the countdown messages generated for your trip and their delivery status.
• Technical data — basic log and device data needed to operate and secure the service.

How we use information

We use your information to create and run your countdown, generate and send daily messages by SMS and email, provide the trip dashboard and share pages, respond to support requests, and keep the service secure and working. We do not sell your personal information, and we do not use traveler contact details for advertising.

Adding other people to a trip

When you add someone to a countdown, you confirm that you have their permission to share their phone number or email address with us for this purpose. Recipients can stop messages at any time by replying STOP to a text or using the unsubscribe link in an email. Opting out applies to that trip's messages.

Service providers

We share information only with the providers needed to run the service: our hosting and database provider, our SMS provider, our email delivery provider, and the AI provider that helps write message content. These providers process information on our behalf and are not permitted to use it for their own purposes.

Group threads

If you turn on group messaging for a trip, replies from one traveler are relayed to the rest of the crew, and email replies may show other participants' addresses. You can turn group mode off in trip settings for private one-to-one delivery.

Retention

We keep trip and traveler data while your account and trip exist. Deleting a trip removes its travelers and messages. You can ask us to delete your account and associated data by emailing admin@moore-digital.com.

Your choices

You can access and update your trips at any time in the app, remove travelers, pause or delete a countdown, and request a copy or deletion of your data by contacting us. Depending on where you live, you may have additional rights over your personal information.

Children

The service is not directed to children under 13, and we do not knowingly collect their personal information.

Changes

We may update this policy from time to time. Material changes will be reflected by a new "last updated" date on this page.

Contact

Moore Digital Holdings LLC, Texas, USA — admin@moore-digital.com